We commit to measuring our service levels because we want to ensure you get the service you expect.

How will you benefit?

• Peace of mind that we will keep our promises
• Clear understanding of where you stand and the level of service you can expect
• Reassurance that our service quality is recognised through our ISO 9001 registration
• Open, honest and transparent service levels with no hidden extras or surprises

How is this delivered?
At the start of your contract we will commit to set service standards and quantify our results against agreed targets. Service is measured consistently across every department, recognising that the service we deliver is not just dependent on our customer facing staff but the whole business.

Our commitment to quality, consistent performance and attention to detail is demonstrated by our ISO 9001 registration and also through our staff pay plans which are directly related to service levels.

We also hold regular forums and conduct customer surveys to find out exactly what your requirements are. We use your direct feedback to identify the areas you value and to further improve our service levels.