New DFM Rental System brings service improvements
November 2005
Daimler Fleet Management has installed a new IT system promising speed and service quality benefits for its Daily Rental customers.
Leading all-makes fleet management company Daimler Fleet Management (DFM) has opted for the market leading FleetWare Daily Rental system from International Decision Systems (IDS) that is set to speed up and improve information access and accounting procedures. The phased installation will include a full interface with DFM’s rental partners National Car Rental and the launch, in partnership with IDS, of an online booking system for DFM rental customers.
The new system, introduced at a time when interest in DFM’s corporate rental services is increasing significantly, is already making an important impact on the quality of management information that DFM Rental can provide through access to full customer and driver details. These include the products a customer uses regularly and any bespoke arrangements in place, such as limits on the grades of vehicle that may be hired. Further useful data includes vehicle delivery locations requested by drivers, an instruction to deliver to a driver’s home as opposed to business premises being almost certain to have cost implications for the company.
Jeremy Mills, DFM’s Operations Director, explains: ‘We have taken a phased approach to the changeover from our previous system, with reservations and accounting elements having gone live in mid-September. This is being followed by the interface with NCR, enabling instant access to their invoicing, P11D and reservations information. These developments will enable our rental team to provide a better, faster and more comprehensive service to our customers.”
Companies using DFM Rental are also being made aware that changes are taking place through the new style invoices and statements being sent out, which DFM believes to be more customer focused and user friendly than those in the previous format.
For further information, please contact:
Tracey Watson
Marketing Manager
(t) 01908 697 106
(e) marketinguk@daimler.com