DFM supplies rental vehicles to Call 24-7
December 2005
Daimler Fleet Management is supplying claims management specialists Call 24-7 with 200-300 rental vehicles per month together with a fleet of 100 prestige vehicles under contract hire.
A major agreement for the daily rental supply of replacement vehicles for insurance claimants has been reached between Daimler Fleet Management (DFM) and Call 24-7, leading claims management specialists that offer insurers a complete 24-hour service, 365 days a year.
Call 24-7 processes an average of 95,000 claims per annum, and DFM will be supplying approximately 200 to 300 vehicles of all makes per month, equating to a monthly average of between 3,000 and 3,500 rental days. Continued requirements from claimants driving top-of-the-range vehicles have also prompted Call 24-7 to acquire its own 100-unit all-makes prestige fleet under 18-month contract hire agreements from DFM, providing an exceptionally comprehensive service to meet the demands of insurers and their policy holders.
Derek Howarth, Managing Director of Call 24-7 Ltd, commented: “DFM has demonstrated that they have the systems, resources and commitment to handle our high level of requests for replacement vehicles following accidents and breakdown. Their emphasis on delivering quality service supports the approach we apply to our business in providing total reassurance to those insured by our customers.”
Call24-7 operates a 220-seat call centre at Marple, near Stockport, with the latest technology and electronic linking to ensure rapid claims management. The company fields a team of experienced motor insurance engineers and works with a network of approved body repair centres throughout the UK. Among its broad range of services, Call 24-7 offers immediate sanction and provision of courtesy vehicles.
Jeremy Mills, DFM’s Operations Director, explained that DFM was able to offer a range of solutions to meet a wide diversity of short and medium term rental requirements. “We are committed to assisting Call 24-7 in providing rapid and professional nationwide replacement vehicle delivery to insurance claimants,” he said.
For further information, please contact:
Tracey Watson
Marketing Manager
(t) 01908 697 106
(e) marketinguk@daimler.com