What do you mean by "fair wear and tear"?
A. DFM adheres to the criteria set out in the British Vehicle Rental and Leasing Association's Fair Wear and Tear Guide (www.bvrla.co.uk). This is the industry benchmark for fair wear and tear for contract hired and leased vehicles, providing a detailed standard for the return condition of these vehicles, including criteria for body and paintwork, trim, engine and brakes. DFM is keen to prevent unfair wear and tear in the first place so we provide our drivers with plenty of sound and practical advice to help you take care of your vehicle. This is especially important given the increasing numbers of personal agreements now being written and where the driver is personally liable for any unfair wear and tear.