- How can I find out when my new vehicle will be delivered?
- What is my contract end date?
- How do I arrange the collection of my vehicle at the end of the contract?
- I have received some DFM correspondence and my details are incorrect. How can I correct this?
- How can I find out the P11D value of my car?
- What is my annual tax calculation?
- What is the longest contract and mileage you will write for cars and vans?
- Do you provide pooled mileage facilities?
- What do I do when I want to order a new vehicle?
- Who arranges the delivery of vehicles?
How can I find out when my new vehicle will be delivered?
A. Details of new vehicles to be delivered are highlighted in your weekly delivery status report. If you would like more information, please call customer services on 0870 609 9911.
What is my contract end date?
A.
This depends on the initial terms of your contract. Approximately 3 months
before your contract ends, our Customer services team will contact you to start
the termination process, ensuring everything runs smoothly, keeping
administration time to a minimum, and answering any questions you may have
regarding the return of your vehicle(s).
You can specify
whether you would like this information to go to yourself or directly to your
drivers.
How do I arrange the collection of my vehicle at the end of the contract?
A. Towards the end of your contract we will send you a form to complete and return highlighting what you want to do with your vehicle(s). If you would like your vehicle(s) collected, you will need to provide us with contact details of the person co-ordinating the vehicle collection. Our customer service team will then contact you to arrange a convenient collection time and location.
If you have not received an end of contract form but would like to
arrange the collection of your vehicles, please contact us in writing with
details of the vehicle (including registration number) that you want to be
collected and contact details of the person co-ordinating this collection. Our
customer services department will then contact you to set up a convenient
collection time and location.
The collection driver will complete (in your presence) a
report for you to sign showing the condition of the vehicle. DFM will then use
an independent assessor to inspect the vehicle to determine any costs for
shortages or repairs necessary to ensure that the vehicle satisfies the
condition criteria detailed in the BVRLA Fair Wear and Tear
Guide.
I have received some DFM correspondence and my details are incorrect. How can I correct this?
A. Please call our customer services on 0870 609 9911 with your correct contact details.
How can I find out the P11D value of my car?
A. Please call our customer services centre on 0870 609 9911.
What is my annual tax calculation?
A. For further information, please visit www.inlandrevenue.gov.uk/cars
What is the longest contract and mileage you will write for cars and vans?
A. Our longest contract terms are 60 months or 120,000 miles for petrol engine cars and 150,000 miles for diesel engines.
Do you provide pooled mileage facilities?
A. Yes, subject to certain criteria.
What do I do when I want to order a new vehicle?
A.
Please contact customer services on 0870 609 9111 who can provide advice,
organise manufacturer brochures or even arrange a test drive*. Alternatively,
please speak to the individual responsible for managing your company fleet.
*Please note the lead-time for a
test drive varies between manufacturers.
Who arranges the delivery of vehicles?
A. The dealer will arrange delivery of the new vehicle to your chosen location. DFM monitor the dealer's delivery standards to ensure that new vehicles arrive in excellent condition. Wherever possible DFM's network of preferred suppliers will be used to ensure best pricing and level of service, however our customers' nominated suppliers can also be used where required. All our cars come with a comprehensive driver pack.