- Does my vehicle need an MOT certificate?
- How do I know when my vehicle is due for its MOT?
- Where can I take my car for its MOT?
- How do I obtain the log book for my vehicle?
- I have not received my tax disc, what should I do?
- What should I do if I misplace my tax disc?
- I have not received my service card.
- How can I arrange a parking permit?
- I've lost my keys, what should I do?
- What should I do in the event of a congestion, parking or speeding fine?
- What is my contract end date?
- How can I find out when my new vehicle will be delivered?
- I have received correspondence from DFM with the incorrect contact details. How can I correct this?
Does my vehicle need an MOT certificate?
A. Your vehicle will require an MOT certificate 3 years from the date of first registration in the UK or 4 years from the date of first registration in Northern Ireland.
How do I know when my vehicle is due for its MOT?
A. Where DFM are the supplier of your vehicle's Road Fund Licence, a reminder letter will be sent 2 months before your MOT is due. Where DFM do not supply your Road Fund Licence, it is your responsibility to arrange an MOT. Please ensure that the vehicle is submitted without delay for MOT, and that the pass certificate is sent to DFM immediately as we are required to obtain the Road Fund Licence (Tax Disc). If a pass certificate has not been obtained by the due date, the vehicle must be taken off the road and not used under any circumstances, except for the journey for pre-arranged MOT test appointment.
Where can I take my car for its MOT?
A. Your usual servicing garage or a reputable MOT centre.
How do I obtain the log book for my vehicle?
A. We do not issue log books for leased vehicles. However, you can request a copy of the log book for your vehicle via our customer services centre on 0870 609 9911.
I have not received my tax disc, what should I do?
A. Please contact our customer services centre on 0870 609 9911.
What should I do if I misplace my tax disc?
A. Please contact our customer services centre on 0870 609 9911 if your tax disc is lost or stolen so that we can obtain a duplicate disc from the DVLA.
I have not received my service card.
A.
DFM do not issue service cards anymore, the only cards the driver receives
are the information cards within the driver pack.
If you have not received your information card, please
contact our customer services centre on 0870 609 9911.
How can I arrange a parking permit?
A. Please contact our customer services centre on 0870 609 9911.
I've lost my keys, what should I do?
A. Please contact our customer services centre on 0870 609 9911.
What should I do in the event of a congestion, parking or speeding fine?
A. DFM will be notified of any congestion, parking or speeding fines. Depending on the terms of your contract, we can either pay and recharge these fines plus an administration fee, or make representation to the issuing office and the fine will be reissued to the driver.
What is my contract end date?
A.
This depends on the initial terms of your contract. Approximately 3 months
before your contract ends our customer services team will contact you to start
the termination process, ensuring everything runs smoothly, keeping
administration time to a minimum, and answering any questions you may have
regarding the return of your vehicle(s).
Depending on your company policy, this information may go
to your fleet manager.
How can I find out when my new vehicle will be delivered?
A. Please speak to the individual responsible for managing your company fleet. Alternatively, please call your our customer services centre on 0870 609 9911.
I have received correspondence from DFM with the incorrect contact details. How can I correct this?
A. Please call our customer service centre on 0870 609 9911 with your correct contact details. Depending on your company policy, this information may go directly to your fleet manager. If this is the case, you will need to check with your fleet manager.